מדיניות מחיקת נתונים / Data Deletion Policy

Overview

The VoIP Dialer app respects your right to privacy and control over your personal information. This document explains what data we collect, how long we retain it, and how you can request complete deletion.

What Data Do We Collect?

The app collects and stores the following information:

• Call History — phone numbers, date/time, call duration, status (answered/missed)
• SMS Messages — sender/recipient numbers, message content, date/time
• User Profile — username, email, extension number
• App Settings — user preferences (mute, do not disturb, auto-answer)

Note:

• We do not record call audio. We only store metadata (who called, when, duration).
• We do not store VoIP provider passwords or SIP credentials in the app.
• All authentication is handled via the central server using temporary tokens.

Data Retention Policy

To maintain optimal system performance and comply with privacy laws:

Automatic Deletion: Only call history is automatically deleted every 90 days. SMS messages are retained until you manually delete them in the app or close your account.

How to Request Data Deletion?

Option 1: Manual Deletion of Individual Messages (In-App)

You can delete individual SMS messages or calls displayed in the app:

1. Open the app
2. Go to Call History or SMS Messages
3. Long-press on the call or message
4. Select "Delete" from the menu

Processing Time: Immediate (< 5 seconds)

What Gets Deleted: Only the selected item (single call or single message)

Option 2: Full Account Deletion (Permanent)

To completely delete your account (including user profile and all associated data):

Processing Time: Up to 7 business days

Result: Complete and irreversible deletion of:

• All call history
• All SMS messages
• User profile (name, email, extension number)
• All settings and preferences

⚠️ Warning: Account deletion is irreversible. Data cannot be recovered after deletion.

What Happens After a Deletion Request?

1. Receipt Confirmation — You'll receive an email within 24 hours confirming we received your request
2. Identity Verification — We verify the request is from the account owner (to prevent malicious deletion)
3. Deletion Execution — We delete all data from our databases (up to 7 days)
4. Final Confirmation — You'll receive an email confirming successful account deletion

Backups: Data in existing system backups will be automatically deleted with backup rotation (up to 30 days).

Exceptions

In certain cases, we may be required to retain some data for a limited period:

• Legal Obligations — if law requires record retention (e.g., criminal investigations)
• Legal Disputes — in case of open legal proceedings
• Billing Requirements — payment records for invoicing/tax purposes (up to 7 years by law)

If any exception applies, we will notify you in writing and explain the reason and duration of the extended retention.

Your Rights (GDPR & Israeli Privacy Law)

As a user, you have the following rights:

• Right to Access — receive a copy of all your data
• Right to Rectification — correct inaccurate information
• Right to Erasure — delete your account and data ("right to be forgotten")
• Right to Portability — receive your data in a transferable format (JSON/CSV)
• Right to Object — object to certain processing

To exercise your rights, contact us at: privacy@globalex.co.il

Contact Us

Privacy Department:

• Email: privacy@globalex.co.il
• Response Time: Up to 48 hours for regular requests, 7 days for account deletion
• Supported Languages: Hebrew, English